Customer Success Stories

Success Stories

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Success Stories

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SkyConnect is used by a large cross section of customers of various sizes spread across Several Verticals and Countries.
Mahindra leverages cloud email and collaboration platform for greater team productivity and scalability
Background
An assorted group of hosted email solutions were used for Mahindra's smaller group companies, CSR initiatives and external entities like distributors, customers, dealers and partners. This posed quite a few problems in terms of dispersed data, lack of control, inability to implement group-wide policies, etc. Project Harmony ensured that these dispersed email systems were consolidated on a common platform at their corporate data center.
Solution
Phase I : Used In premise Mithi Connect Xf Email Server:

Connect Xf (Mithi's on-premise email and collaboration solution) was implemented in a centralized multi-server architecture at the corporate data center, which consolidated 9 domains of the group in a single site.

Phase II : Migration to Mithi SkyConnect on the Cloud:

As a part of their long-term strategy, Mahindra wanted to leverage cloud technologies which would have a direct impact on the business, while minimizing their resource utilization for the daily operations. Mahindra has migrated to Mithi's cloud based email and collaboration solution, This has provided higher level of reliablity, uptime with the ability to scale on demand and additionally freed up internal resources, who could focus on business centric IT projects within Mahindra.

Top Benefits
  • Ease of management and policy control due to consolidation of multiple email domains in a single site.
  • Significantly reduced the cost of managing multiple email domains.
  • The migration to cloud email and collaboration helped the team in being always connected.
  • Cloud email provided higher level of reliability and scalability required by a large setup like Mahindra.
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Ffreedom achieves higher team productivity and accountability at lower operational costs
Background
FIINFRA created a suite of applications to enable its financial advisers in delivering superior financial advice to their customers. They were looking for a cloud based solution that can integrate well with the adviser portal and help them provide high level of engagement with customers and internal teams.
Solution
Mithi's cloud email and collaboration platform, SkyConnect was chosen to integrate with their adviser portal using Custom Connectors - based on SkyConnect's web service APIs to maintain contact data synchronisation. This enabled IFA to create the contacts on the FIINFRA platform and access it seamlessly to send emails/ text messages, chat and collaborate with its contacts.
Top Benefits
  • Better adviser productivity: Financial advisers reported higher productivity with the ability to handle more customers, while ensuring that the communication, reports, etc flowed smoothly to their customers.
  • Higher customer experience due to enhanced responsiveness in catering to the customer requests.
  • FIINFRA advisers saved significant amount of time and money in travel and fixing face to face meetings.
  • The adviser team achieved post sales automation in uploading transactions, portfolio reports, etc.
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